Help Centre
New Website FAQ
My Account
Your Order
- Where is my order?
- How do I know if my order was successful?
- I haven't received a confirmation email?
- How do I check my order status?
- I made a mistake on my order, can I change or cancel it?
- I am having an issue with a promo code, what should I do?
Returns
- Can I send multiple returns in a single parcel?
- What is your Christmas return policy? (2024)
- What is your online returns policy?
- How do I make a return? (UK)
- How do I make a return? (INTERNATIONAL)
- Do you offer exchanges?
Shipping
- What are the last order dates for Christmas delviery? (2024)
- How much is shipping?
- How long does shipping take?
- What couriers do you use for shipping?
- How do you I know if my order has been dispatched?
- Can I track my parcel?
European Customers
Payments
- What payment methods do you accept?
- What currencies can I use?
- Do you accept gift vouchers?
- Is it safe to order online?
- When will I be charged for my order?
- Do you offer student discount?
Klarna Payments
- What is Klarna?
- What are my payments options with Klarna?
- Have you received my payment?
- I have asked for a refund. How will I be refunded?
- How does pay later work?
- Am I eligible for pay later?