You will get an email from us to confirm when your order has been received and is being processed, and another with tracking info once it has been dispatched. Using the tracking information with either Royal Mail or DPD, you'll be able to keep track of your order and see when it is due to be delivered.
If you have registered an account with us, you can also check your order status by going to Account > Orders. There are multiple statuses for your order depending on which stage it is at. Below is a list of the statuses you will see when checking your order's progress.
- Processing - We have received payment for your order and it has been created.
- Order Received - Your order is waiting to be processed by the Dispatch Team.
- Pick - Your order is being worked on by the Dispatch Team. Please note, your order cannot be amended at this stage.
- Complete - Your order has been completed and will arrive with you in the specified time frame. Please note, your order cannot be amended at this stage.
- Closed - Your order has been refunded.
- On Hold - There may be an issue with your order. Our Customer Service Team will contact you within 24 hours to notify you of any issues.
- Pending - Your order is waiting to be processed. Our Customer Service Team will contact you within 24 hours should there be any issues.