If you're unable to log in on our website, please first check your emails to see if you have actually registered an account with us. The majority of customers who get in touch with us who are unable to log-in have never actually registered an account with us and have made their order(s) as a guest.
Please note that you do not need to register an account to make an order with us and that making an order does not create an account.
If you have definitely previously registered an account with us and are unable to log in, please contact customercare@prettygreen.com so this can be investigated further.