We hope you are delighted with your purchase, however we will accept returns within 30 days of the receipt of your order.
Unfortunately, we cannot provide an exchange for orders outside the UK. Instead, please return your items for a refund and place a new order.
Simply complete the form contained in your parcel and return the item, along with the completed form, to us. You must return the item(s) in the same condition in which you received them, with their original packaging.
We offer a flat rate return fee for all international customers. Returns from within Europe will cost €13.00, and returns from anywhere else in the world will cost €20.00. Alternatively you can return the item(s) to us via your preferred carrier.
Access our Returns Portal at the link below to return any orders from outside of the UK:
https://web.global-e.com/Returns/portal
You will be responsible for arranging to have the item(s) returned to us. You can send your returns via our express returns service for a flat rate of €13.00 for returns from within Europe, or €20.00 from the rest of the world, which will be taken from the credit of the returned item(s) once they have reached us. Alternatively, you can print a returns label and send with your preferred carrier. Payment of refund for cancellations should be made within 14 days from receipt of the cancellation, but it can be delayed if we have not received the goods or evidence that they've been returned.
We recommend that you use our express service to return your items to us, as we are not responsible for items that do not reach us. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European community (EU 27).