We're sorry to hear you are having a problem using your code.
From time to time, we will offer certain promotions. These are communicated via marketing emails, or can be found advertised on the banner at the top of our web page.
If you are adding a promo code which is not working then there are some simple checks which may help:
1. Is the promo code I have entered correct?
We recommend copy and pasting your voucher code directly to ensure there are no typos.
2. Is the promo code I have entered valid at this time?
All voucher codes are run within a specific period which is communicated in the marketing of the offer.
3. Is the promo code I have entered valid on the products in my basket?
Promotional codes usually aren't valid on all products. For example, the welcome 10% off we offer to first time customers can only be redeemed on full price items. Please check the terms and conditions of the specific promo code you are trying to use and make sure that you aren't trying to purchase any products that are excluded from the promotion.
If you are still having problems with a specific promotional code please email customercare@prettygreen.com who will be happy to assist you.