The most common reason for a confirmation email not being received is due to a mistyped email address. However, it is also possible that a firewall or filter on your email inbox could prevent the confirmation email from being received.
Please check your junk/spam filters.
If you have definitely not received any confirmation of your order, please contact customercare@prettygreen.com with the date and time of your order and the delivery address used (including your postcode) so we can investigate for you.