You should be able to make returns via our new return platform without issue. Please find the necessary info at the link below:
UK: https://www.prettygreen.com/pages/uk-delivery-and-returns
INTERNATIONAL: https://www.prettygreen.com/pages/international-delivery-and-returns
If your order details are not recognised, please get in touch with customercare@prettygreen.com quoting your order number and our team will be happy to assist.